GeRong Machine's Warranty Policy
24 months warranty
The spare parts is free during warranty period. All spare parts will be supplied in cost price after warranty period
Solve basic questions by telephone, email, whatsapp, wechat, video call and so on. If need, the engineer can go to your factory for service machine 24hour Online service (Generally China Time 06:00am-23:00pm)
Engineers available to service machine oversea
When the machine arrive your factory,if you need,our engineer can go to your factory for installation and debugging machines, then teach your staff how to operate and maintain machines(The time of training process depend on you worker). Operating manuals will be sent with machine or by email.The expenses for diapatch our engineer including air ticket ,food,hotel, other fee on your country) should be on your account as well as the technician allowance per day. Or you can go to our factory to do training.
Overseas service center and third party support available
We have a few oversea service center, the buyers also can get technical support from the overseas service center.